Refund policy

Return & Refund Policy

Your satisfaction is important to us. To ensure product quality and customer safety, please review our return and refund policy before making a purchase.

Return Eligibility

  • Unopened, sealed products may be returned for a refund within 30 days of delivery.

  • Products must be in original condition and packaging.

  • Opened, used, or tampered items cannot be returned due to health and safety regulations.

  • Returns are only accepted for items purchased directly from our official website.

Refunds

  • Approved refunds will be issued to the original payment method.

  • Shipping charges are non-refundable.

  • Refunds are typically processed within 5-7 business days after receiving and inspecting the returned item.

Non-Returnable Items

  • Opened or used products.

  • Final sale, clearance, or promotional items.

  • Items returned after the 30-day period.

Return Shipping

  • Customers are responsible for the cost of return shipping.

  • We recommend using a trackable shipping service for your protection.

Damaged or Incorrect Items

  • If you receive a damaged or incorrect product, please contact us at support@zolavital.com within 7 days of delivery.

  • We will arrange for a replacement or issue a refund at no additional cost.

How to Initiate a Return

To request a return, contact our Customer Support team with:

  • Your order number.

  • Reason for the return.

  • Supporting photos if applicable.

Returns must be approved before shipping back to ensure proper processing.